If using anti-malware software and specialized removal tools doesn't help, consider contacting a computer technician. A trained and experienced professional will know how to get rid of a virus on your computer and should have access to specialmalware detection and removal software.

Download an antivirus or anti-malware tool. Disconnect from the internet and enter Safe Mode. Open Task Manager (or Activity Monitor) to check your device for malicious applications. Turn on your antivirus and scan your computer for viruses or other malicious software.